Refund Policy

At wan2-2.app, we strive to provide our users with the best AI video generation experience possible. We understand that circumstances may change, and you might need to request a refund. Please read our refund policy carefully before making a purchase.

Refund Eligibility

Subscription Plans

• Time Limit: Refund requests must be made within 3 days of your subscription purchase. After this period, we cannot process any refund requests.
• Credit Usage: If you have used more than 150 credits, you are not eligible for a refund, regardless of the time since purchase.
• Processing Fee: A processing fee will be deducted from your refund amount.

One-Time Credit Purchases

• No Refunds: All one-time credit purchases are non-refundable.
• Choose Wisely: We offer multiple credit levels - please purchase according to your needs.

How to Request a Refund

If you have a subscription plan and meet the eligibility criteria, please follow these steps:

1. Contact Us: Reach out to our support team at support@wan2-2.app.
2. Provide Details: Include your account details, order number, purchase date, and reason for the refund request.
3. Submit Within 3 Days: Ensure your request is submitted within 3 days of your purchase.

Processing Refunds

Once we receive your refund request, we will review it and notify you of the outcome within 7 business days. If approved, your refund (minus processing fee) will be processed to your original payment method.

Changes to This Policy

We reserve the right to update our refund policy at any time. Any changes will be reflected on this page, and we encourage you to review it periodically.

Contact Us: support@wan2-2.app for any refund questions.